We do not issue refunds. We do issue store credit. We will however issue a refund if we have made a mistake or the item is defective and reported within 2 days of receiving the item. You will be refunded by the method you bought the item with. 

Our return/exchange policy is valid for 7 days after the item is received. If 7 days have gone by since item has been received then a return or exchange is not allowed. 

To start your return please go here XOXO Kids Co. - Returns Center (returnly.com)